SHIPPING AND DELIVERY POLICY

Last updated: [DATE] Delivery Areas We currently deliver to: [DESCRIBE DELIVERY AREAS — E.G. SOUTH AFRICA NATIONWIDE] Certain remote areas may be subject to additional delivery periods or charges. Delivery Charges Delivery charges are calculated according to: [INSERT SHIPPING MODEL] Examples include: • flat-rate delivery; • delivery calculated by destination; • delivery calculated by weight; • free delivery above a specified order value; or • courier-calculated delivery. The applicable delivery charge will be displayed before the customer confirms the order. Estimated Delivery Period Orders are normally processed within [NUMBER] business days. Estimated delivery is: Major centres: [NUMBER–NUMBER] business days Regional areas: [NUMBER–NUMBER] business days Remote areas: [NUMBER–NUMBER] business days These periods are estimates unless we expressly agree to a particular delivery date. Order Tracking Where tracking is available, customers will receive tracking information by [EMAIL / SMS / CUSTOMER ACCOUNT]. Delivery Address Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if you discover an error in your delivery details. Once an order has been dispatched, changing the delivery address may not be possible. Delivery Delays Occasionally deliveries may be delayed due to circumstances outside our reasonable control. If a material delay occurs, we will take reasonable steps to communicate with the affected customer. Nothing in this section limits statutory rights concerning failure to perform or deliver within an agreed or legally required period. Damaged Parcels If a parcel appears damaged when delivered, please notify us as soon as reasonably possible at: [DELIVERY SUPPORT EMAIL] Where possible, retain the packaging and provide photographs or other information reasonably necessary for us to investigate the issue.